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Building an Effective Compensation Program for Small Businesses

May 17, 2010 by Frank Goley, Business Consultant

By understanding the basics of Compensation Plans, Packages and Structures, a Company can effectively lay plans to help incentivize Employees toward achieving Company Goals.  A well designed and implemented Compensation Program will pay for itself in increased company profits. Here are the significant areas of the business to consider and the applicable compensation strategies to consider.

A.    Ownership

1.     Founders Stock Strategy

a.     Issue convertible preferred stock to outside investors and reserve common stock for founders and key employees.                                     

 i.        Convertible Stock should have a liquidation preference large enough to eliminate the book value of the Company, and in subsequent funding rounds the liquidation preference of each stock class should be increased to cover the current book value.                                    

 ii.        The Convertible Preferred Stock should have Senior Dividend, Preemptive and Redemptive Rights; registration rights and rights of co-sale.                                   

iii.        Holders of Common Stock own only the remaining Shareholders’ Equity after the convertible stock preferences has been satisfied.                                   

 iv.        The Goal:  The superior rights of the Convertible Stock, when combined with the probable profit loss of a new venture, will substantially reduce the taxable fair market value of the Common Stock.  Founders and Key Employees can obtain Common Stock at significantly reduced prices and tax liabilities than paid by outside investors. 

Resource:  For more information regarding Convertible Preferred and Common Stock, along with more details on stock dividends, rights redemptions, liquidations and anti-dilution provisions, pre-emptive rights and so forth, please visit my article on Funding Sources for Your Business.

2.     Stock Options Incentives

a.     An Incentive Stock Option Plan (ISO) provides employees with tax preferable stock acquisition.

b.    There are many rules, conditions and tax implications for an ISO, so the ISO Designer should be knowledgeable with factors the IRS considers instrumental to a fair market stock valuation.  Penalties can be severe for miscalculations.

c.     A Qualified Stock Plan is a fantastic way to attract and keep talent, as long as, the design and use of the program understands potential issues, such as the Alternative Minimum Tax, Sequential Exercise Rule, Loans, Holding Period Requirements, ISO Exercise Conditions, Stock Exchange and Fair Market Valuation.

3.     Non-Qualified Stock Options

a.     Maybe good to mix with ISO plans for certain employees to balance tax implications.

b.    Excellent vehicle if want to grant an option to an Outside Director, Consultant, Adviser, or Supplier.

c.     Issues to consider when utilizing a Non-Qualified Stock Option Plan include Inadvertent ISO Qualification; Institute withholding, Shareholder’s Grants, Loans and Valuation Methods.

d.    Considerations:  In some situations a Non-Qualified Option can be more advantageous over an ISO; however, an ISO has a lower tax burden at exercise, and the time value of money is superior.  Also, long-term capital gain implications are often better tempered through an ISO.  Again, it is very important to hire experts in this area to fully explore Qualified and Non-Qualified Stock Option Plans. 

4.     Subordinated Common Stock

a.     Junior Stock can allow key employees of startup firms or high growth companies to acquire a subordinate class of Common Stock at a fraction of the value of regular class Common Stock.

b.    Have an option to possibly convert into the regular Common Stock.

c.     This stock structure awards key employees from substantial improvements in the Company’s Sales and Earnings.

d.    The associated rights of Junior Stock conveys inferior rights to those of regular Common Stock, such as, reduced voting and dividend rights, and inferior liquidation preferences.

e.     However, if the Company achieves specified Strategic Goals in Sales and Net Income, the Junior shares convert to regular shares on a one to one basis. 

f.     Junior Stock Plans should restrict ownership of shares to continuing company employees and include transfer limitations, repurchase provisions and rights of first refusal. 

g.    Junior Stock can be offered through an ISO or Non-Qualified Stock Options.                                        

i.        There can be certain tax preferences to a Junior Stock Option Employee when purchased through a Qualified Plan, yet issues of Valuation, Lapsing Restrictions and Conversion should be considered by a tax professional.

h.     Goal:  Junior Common Stock Plans is a very economical compensation structure for a Key Employee; yet clearly incentivizes Employees to contribute to the overall success of the Company.  While Convertible Preferred Stock and Junior Common Stock have many common features, the goals of each are opposite:                                        

i.        Convertible Preferred goal is to depress value of regular class stock into which a secondary class will convert.                                       

 ii.        Junior Common Stock’s goal is to depress value of the secondary stock class which will be converted to regular class.

B.    Harvesting Value:  Rule 144 Implications

1.     Founder’s Stock is subject to Rule 144 Restrictions, which sets standards and procedures by which restricted and control stock can be sold.  The rule specifies when, how and how much restricted stock and control stock may be sold in the public market place by private company owners and is subject to the SEC’s Securities Act registration rules. 

2.     Restricted Stock is stock acquired from a Company which has not been registered with the SEC through a Private Placement. 

3.     Control Stock is stock owned by Company Principals who control the business affairs of the stock issuing company, which would include Officers, Directors, Major Shareholders and individuals who influence Management Decision Making. 

4.     Changes:  There have been substantial changes in Restricted Stock Transactions whereby Small Cap Venture Funds have incentives to buy into small companies.  The holding and sales periods have been significantly shortened.  Please confer with a Tax Professional to measure any Rule 144 implications to your Company’s Stock Structure and Plans.  These changes to restricted stock holding periods have made this type of stock a lot more marketable, as a result, much easier to determine fair market value. 

5.     Implications: Expert counsel should be utilized when designing your Company’s Compensation Structure and Package to fully understand the extent of Rule 144 regulations, penalties and implications.

C.    Returning Ownership:  Termination Considerations

1.     A Company needs to be protected against founders, key personnel and major shareholders departing, to include disability, termination and death.

2.     Buy/ Sell Agreements help a company retain the ability to recapture the value of stock and ownership, normally through the use of insurance policies to fund the Buy/ Sell Agreement.

3.     A Buy/ Sell Agreement will protect the entrepreneur’s return on his or her efforts.

4.     Other forms of protection are utilized through Vesting Programs for Stock Options and profit-sharing plans.  As a Company matures and achieves success, vesting plans can secure key employee loyalty while maintaining adequate incentives to excel and increase company profits. 

D.    Conclusions

1.     A company’s choice of Compensation Structures and Programs should reflect both its ability to reward and incentivize employees and affect the company’s future growth.

2.     Typically, Founder’s Stock, an ISO and Non-Qualified Stock Option Plans are often best suited for early stage companies, while Junior Common Stock Plans may be more appropriate for recent IPO companies or later stage private companies.

3.     Experts in tax, accounting and compensation structure, regulations and laws should be sought as laws governing compensation structure and package design and implementation change constantly.

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Effective Web Marketing Tips to Bring in Profits

May 14, 2010 by Frank Goley, Business Consultant

Are you looking for more ways to cash in on the internet with out breaking the bank? Well, for the last 10 years I have learned from experience what works and doesn’t on the web, including what is working right now. Here are some valuable tips to help you pave the road toward web profits for your business.  

Outsource:  Build a cost effective Virtual Team. Consider using professionals offshore can really save you hundreds and thousands of dollars. Offshore web pros often have quick turn around times as well. Be careful to do your due diligence to find the good ones.

Place a Classified Ad to drive traffic to your site.  Offer a Free Guide!

Make Presentations at your Chamber of Commerce on Web Marketing Strategies.

Affiliate Programs are Powerful! 

Offer Discounts, Add-Ons, Packages and Opt Ins on your website.

Subscribe, Advertise and Write Articles for your Industry’s Online Newsletters and E-Magazines.

Offer Free Classes:  Checkout TeleClass

Use Technorati to find Blog Subjects

Have a FAQ section on your site

Submit your Online Articles to the top article directories

Opt In to your competitors Websites to see their offering and strategies

Outsource using Elance, Script Lance, Content Divas and Rent a Coder

Ideas for a Webinar:  Go to Ideas-To-Income

Create an Online Marketing Calendar to cue you to initiate certain campaigns, review stats, have certain elements on your website completed, etc.  Remember:  Automate your Business with Technology so you can set it up once and then let it go.  Automate!

Consider the use of a Virtual Assistant to free up your time to market more to your customers.

Enroll your company in E-zine Directories:  try EZine Seek and Topica

When Researching on the Internet, try Dog Pile

Consider streamlining and organizing your Business Processes in relation to your Online Marketing Strategies using Smart Draw

Loads of Free Downloads at Downloads

Cross Link or One Way Link with highly ranked, respected websites which relate in content to your site. 

Develop Relevant Content on your website.  This is KEY!

Try Biz Stats to research your Industry.

Gauge the validity of your Website’s Content at Diggs and Shoutwire.

Sponsor a local Community / Charitable Event and publicize it on your website.  Remember to send out a Press Release and an RSS Feed!  Blog it!

Use an Online Backup Service, like Carbonite to back up your Marketing Campaigns, as well as your entire computer, securely.

Online Surveys can be a very effective way to determine the needs and wants of your market.  Be sure to keep them short and have a Privacy Statement.

To Research a Business or Person go to Any Who.

For affordable Biz Reports visit DNB.

Free Alternative to the MS Office Suite:  Open Office.  Note:  Does not have an Email Program, you can use Endora for free.

For Customer Polls, try Ask Data Base and Survey Monkey.

Offer Discounts and Free Upgrades to get Online Referrals.

Be sure to Post Specials on your website conspicuously at the top of pages.  May want to consider a Soft Impact Pop Up Box.

Offer an Automatic Payment Option to your Customers.

Have pages on your website explaining in full detail your Privacy Policy, Return Policy, Guarantees & Warranties and, if applicable, Confidentiality Statement

Market in your Market’s / Customer’s Trade Organization.

Use Skype to Communicate with Customers for FREE on your computer.

Upload your Books in an Audio Format to Audible.

If you offer Services, consider marketing on Elance, Guru, and Kasamba.

Firefox offers excellent Extension Tools.

Check out Alexa to see how your Website Ranks.

Personalize and add Credibility by putting your picture on the About Us web page.  Consider doing the same for your Networking Sites.

For help driving traffic to your website, go to Online Traffic Now.

Submit your Articles to Submit Your Article, Ezine, Library, Go Articles or Articles Alley.

Add Google-Page Rank to your Browser’s Tool Bar.

For ideas on incorporating Video and Audio in your websites, visit Internet Video Guy and Audacious Audio.

Research your Competitors’ Keywords, descriptions and meta tags in their page headers.

Partnership Marketing: The Web is a fantastic way to partner with other web pros as Joint Ventures, or Strategic Alliances to cross promote products and services, create more buzz and hype, and provide customers with info packed E-newsletters, E-Zines, Seminars, Courses, Classes and the like.  Integrity and Credibility are Key when approaching potential partnership relationships.  Anyone can be an Affiliate, but be particularly careful who you partner and ally with.  Finding commonality in business philosophy and ethics is a great place to start.  With that determined, then you can move into whether a partnership or alliance makes sense for the companies involved. 

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Increasing Your Web Profits through Web Video, Automation and Conferences

May 13, 2010 by Frank Goley, Business Consultant

The web is an awesome platform to increase your company’s profitability. There are some great technologies to help you easily and effectively put your website on the map and generate income for your business.

Add Audio and Video to Your Online Marketing

Ø  What Audio Can Add to Your Web Offering:  Here are some ideas on using Audio to maximize your Marketing Efforts Online:

ü  Customer Testimonials:  very powerful!

ü  Website Navigation Tips

ü  “A Message From the President”:  personalize your website

ü  Risk Free Programs & Privacy Policy

ü  Special Messages:  Specials, Discounts, After Hours Support

ü  Publicize upcoming Events, Courses, Articles, News, Sales, etc.

ü  Downloadable Audio Seminars for MP3 Players and IPods

ü  Personalize your emails

ü  Audio Resources:

·         Recording Equipment:  Online Marketing Superstore

·         Web Audio Service:  Live Audio Email & Web Links:  Audio Acrobat

·         Add Audio or Video to your Blog or Website:  Word Press and Drupal

·         Creating, Editing, Recording & Sharing Audio:

o    Instant Flash Audio

o    Copy Talk

o    Sonic Memory

o    Sony Creative Software

o    Plantronics

o    Giga Voxo    Real

o    Web Audio Video Tools

o    Telephone Recording

o    Sound Forge

o    Audio Strategies

o    Rhapsody

o    I Tunes

Ø  Video:  Demonstrate your products and services; engaged testimonials from partners and customers; jazz up Power Point Presentations; Interviews; Mini-Courses; Mini-Seminars; etc.

ü  Make it a part of your Viral Marketing Program

ü  Keep them short & to the point

ü  Be passionate

ü  Always include your Blog & Website URL

ü  Address your customers’ Problems

ü  Package Videos with other information packed products, articles, guides, newsletters, etc.

ü  Capture attention in the first 20 seconds (like a Sales Page Headline)

ü  Use Video to demonstrate so customers can Visualize

ü  Post your Videos in a Video Section of your Website whose link is conspicuous in your Website’s Main Menu

ü  Upload your Videos to:

·         You Tube

·         My Space

·         Google Video

·         Squidoo

·         Jumplut

·         Sticka

·         Joost

·         Daily Motion

·         REvver

ü  Video Resources

·         Software and Equipment:

o    Instant Video Generator

o    Online Marketing Superstore

o    Microsoft’s Movie Maker

o    Apple’s IMovie (for Macs)

Web Automation

As you drive more and more targeted traffic to your Website, it is important to have Automation Programs and Services installed to manage the sales flow.

Ø  Merchant Accounts:  To process your customer payments, try these:

ü  Charge

ü  Merchant Warehouse

ü  Easy Web Merchant

ü  To add More Security to your Merchant Processing Program try VeriSign or Authorization.net.

Note:  A lot of online marketers use PayPal but there are some negatives:

§  Higher Transaction Fees

§  Less Flexibility

§  Long set up process for the customer

§  Can take up to 3 days for funds to transfer to your bank account. 

Ø   The One Stop Shopping Cart:  I suggest Easy Web Automation or similar product as it has a complete solution, which is absolutely essential for a good Shopping Cart system.  I like this Cart Program because:

ü  Good Security

ü  Allows you to up-sell

ü  Tracks your Promotions, Ads and Test Offers.

ü  Easy to include Special Offers & Discounts

ü  Easy set up and self-manages

ü  Very Flexible:  handles packages, downloadable products and services in one transaction.  Adds security to your downloadable products to minimize pirating.

ü  Great Post Sale Support, which is critical!

ü  Calculates Taxes & Shipping Costs

ü  Easy to use Administration Interface

ü  Affiliate Program Management:  this is vital and key for your Shopping Cart Program!

ü  Auto Responders Integrated System:  another essential for a shopping cart so you can sequentially follow up and respond to the “Browsers, Opt-ins and Buyers”.  An automated, sequential Email Delivery system, integrated into your shopping cart, is your most powerful web marketing tool.

Web Conferences and Seminars

Ø  These are ideal Web Marketing Platforms to:

ü  Increase Web Income:  Turn an E-Book into a Web Seminar or Combine Mini-Courses into a Web Certified Class.

ü  Allows you to get face to face with customers and partners on a remote, global basis.

ü  Offer Free Courses & Conferences

ü  Demonstrate the Power and Benefits of your Products & Services

ü  Solve Customer Problems

ü  Great for Team, Partner & Customer Collaboration:  For resources and information in this crucial area, see the ABC Biz Success Blog, Collaboration Technology – Productivity Software and Platforms

ü  Use Web Conferences To Build Your Marketing Opt In Email Database

ü  Great Platform to enhance Interactivity with Customers and Affiliate Partners, such as, Questions and Answer Sessions, Troubleshooting, Product / Service Support, etc.

ü  Very Efficient and Cost Effective Platform

ü  Always Record Your Classes, Seminars, Meetings (if allowed), Interviews, etc to have available in your Website Video Section.  Get In the habit!

Ø  Web Conferencing Resources and Tools:

ü  Easy Live Conference

ü  Camtasia

ü  Moodle

ü  Free Conference Call

ü  TeleConference Line

ü  Sketch Cast

ü  Dim Dim

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Online Marketing Avenues to Monetize your Website

May 12, 2010 by Frank Goley, Business Consultant

In this post, I explore how to use Email, RSS Feeds, Podcasts, Networks, Affiliate Sales, Viral Marketing and Online Press Releases to bring sales in the door through your website.

Email

Use your website to mine customer information as described previously, then send permission based (Opt-In) email to the clients regarding:  Specials, Discounts, New Product or Services, Newsletters, Blog Posts, etc.  Here are some email tips:

Make the Email a Mini Sales Page:  Bulleted; Benefit and Value Oriented; Top Solutions to Customer Problems; Why Do Business with your Company; Why Immediate Action is Advantageous; Directed to Act; Directed Personally; Short Headlines; Use a Value Based, Resource Based Soft Sell Offer; Put Time Limits & Scarcity of Products for Special Offers and Discounts, and so forth.

Use Video and Audio Emails:  Try Hello World and Instant Flash Audio to incorporate an added dimension to your Sales Offer.  Consider:  Testimonials, Demonstrations, Instructions, Mini Courses, Tips, Presentations; an Introduction from a Referral; Seminar Clips to build Credibility- there are endless possibilities to incorporate video and audio into your Sales Emails to Opt-In customers.

RSS Feeds

Really Simple Syndication.  These are internet distribution programs that allow people to send and receive short alerts about a blog post, news story, company update, new podcast post – anything you want to alert your customers about.  You can use RSS to see what your competitors are doing and promoting.  RSS is a great way to stay connected to client and drive targeted traffic to your site.  Works great to promote your Blog, a New Product or Service, or a Special – you get the picture.  RSS is sent automatically, so once it is set-up, it is a cinch!

Reading RSS Programs (Free)

– Reader Google

– RSS Reader

– News Gator

Note:  Internet Explorer 7.0 and later, Outlook 2007, Opera and Firefox have built in RSS Readers.

Providing RSS Feeds on your Website:  Use RSS to Java Script or try 1and1

RSS Tips

– Add Fresh Content via Articles and Blogs and send an Alert.

– You can incorporate Google Ad Sense Advertising into your Feeds.

– RSS Subscribe Icon should be located at the top of your web pages.

– Submit your RSS Feed to RSS directories

Podcasts

Record audio or video, post to your web server and offer it on your website.  Great Way to offer Industry / Customer specific Resources so your customers can download it on the go and view / listen to it at their convenience.  You could even host your own radio or TV show!

Set-Up:  I recommend the All-in-One Podcast Start up Kit from M-Audio for a reasonable $200. Includes a Microphone, Audio Interface, Editing Software, etc. – the complete set up.

Syndication Feeds:  Distribute your Podcasts as RSS Feeds through:

– Odeo

– Feed Demon

– Feed Burner

Post your Podcast Feeds through Directory Sites, such as: 

– Yahoo Podcast

– I Tunes

– Podcast Alley

Request a Searchable Category on:

– I Tunes

– Podcasting News

– Podcasting

– Station

– Podcast Central

Podcast Tips

– Bandwidth is Key.

– No Longer than 30 minutes in duration.

– Promote at top of main pages.

– Definitely us scripts!  Polish it up!

– Give it some personality!

– Promote your Podcasts in your Blog and RSS Feeds.

– Although prepared and scripted, try to be conversational and engaged.

– Don’t sell!  Provide information.  Inform and educate.

The Future – Nanocasts

Narrowly targeted, commercial podcasts using Really Targeted Syndication Feeds (RTS).  Highly niched and segmented.  For more info:  Nanocasting Alliance.

Networking

Online Forums, Blogs and Discussion Groups are great places to Network among your fellow entrepreneurs, establish your brand, get your company name out there, drive more traffic to your website, attract new customers and learn from competitors.  Online networking gives you the opportunity to strategically position yourself as an Expert and help others, while bringing notice to your expertise and company.

Social Media Sites: like Facebook, Twitter, My Space, Squidoo and You Tube are excellent sites to establish a name and to network.  They are fun too!

Twitter is a growing Social Media Micro Blog which can be transmitted and read on a cell phone.  Twitter is an excellent forum not to just network but also send out alerts and updates, as you would with RSS, to your customers. 

Professional Online Networking:  Sites like Linked In and Spock provide an excellent forum to network and cross promote.  Be sure to include your Twitter Contact Info, Blog, Facebook Info and other useful links from your Company.  This will create an exponential, cross-promotion increase in web traffic.

Forums:  Join some professional forums online to get your name and reputation established on the web.  Serve as an Expert on some Forums and answer people’s questions – it will quickly establish your credibility and drive traffic to your site.

Affiliate Sales

You can use Affiliate Programs to partner up with other companies to add value to your product and service offerings, making commissions and other income streams off the sales of these products and services to your customers.  You can also do the reverse; develop an Affiliate Program of your own so others can sell your offerings to their established customers and networks.  I love Affiliate Marketing because once it is set-up; it is a passive generating income, working 24 hours a day, 365 days a year.  The key is to partner up with other companies you respect and can offer a customer base you can’t or haven’t been able to target and vice versa. 

Resources:  Mastering Affiliate Sales takes a lot of time and experience building.  This is why I highly recommend you check out Mastering Online Marketing as it will get you quickly up to speed on how to set up and use Affiliate Marketing.  For a good Affiliate Management Program, try Easy Web Automation – it is a must to effectively manage your affiliate programs.

Affiliate Programs:  Check out these sites to find affiliate merchants, products and services:

– Clink Bank

– CJ

-- Pay Dot Com

Go Viral

Viral Marketing is grass roots, word of mouth marketing and can be a powerful way of generating a lot of online traffic to your website.  E Marketer conducted a study that determined 53% of online traffic comes from other’s recommendations.  That’s over half of all traffic folks!  So what’s the best way to Go Viral?  Simple!  Give something valuable away for free and spread the news of the offer on your RSS, Twitter and other online networks.  Give away a Free Article or Guide in an area you are an Expert.

Online Press Release

Online Publicity and PR is a key component in establishing your creditability and stickiness on the web.  Check out PR Web to ensure your Press Release gets noticed.

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How to Develop Effective Web Marketing Pages

May 11, 2010 by Frank Goley, Business Consultant

In this article on Online Marketing I will provide guidance on keyword tools, how to narrow your niche, how to develop effective web marketing pages, web sales and squeeze page tips, and web measurement and tracking.

Keyword Tool

Go to Inventory.Overture.com and utilize their keyword tool to determine what search words and phrases are most popular for your products and services.  This is a great tool to narrow down the effective Keywords to use to develop Relevant Content on your websites for the products and services you offer.  Using popular keywords to guide your web content, relevant to your specific line of business and expertise, will drive “free” natural Search Engine traffic to your site.

Narrow Your Niche

The narrower your niche, the narrower and more specific your marketing and web content, the more profitable you will be online.  Become an expert in a certain area, develop content on your website that is resource based and relevant to your expertise, and develop specific key words to drive traffic to your site.  To get an idea what people are buying on the Internet, go to ClickBank.  Also be sure to research your competitors on the web.

Effective Marketing Web Pages

Ø  Squeeze Page:  This is a single request Opt-In webpage that directs the web visitor to Action: Opt-In for a Resource Article or Newsletter or Email List, Make a Purchase, or Get More Product or Service Info.  This is an excellent page for visitors who have been pre-qualified via an On-Line Marketing forum.  A great page to offer a Free Newsletter, Tips, Article, etc to establish credibility.

Ø  Sales Page:  Compelling headlines and delineated benefit points that stress your Product or Service’s value and asks the visitor to Act.  Usually a building block process works the best, guiding the visitor to a sale in a serried of steps.

Ø  Blog:  Write 3-4 blog posts a week about your area of industry and expertise, giving away free advice and information.  Many blogs offer areas where visitors can provide feedback.  I recommend you read the feedback prior to posting and be sure to respond to all Blog Feedback.  A Blog is a fantastic way to dramatically increase targeted traffic to your website, stay in touch with your customers, and generate the viral marketing affect. 

Ø  Membership Web Page:  Put your site’s best, most valuable, exclusive content on a membership site and charge for monthly membership.  A membership website has hard to come by experienced-based information, and the member site creates a community of similar goal driven individuals who can communicate through forums and find common solutions.

Ø   Online Brochure:  Describe your Products and Services, offer the Benefits and Value of them and ask the visitor to take Action.  Action could be a Sales Page that asks for the Sale or an Opt-In for a Free Informational Article (Squeeze Page).

Sales Page Tips

Some important elements to consider when developing your Sales Pages:

§  Define one Urgent Customer Problem per sales page.

§  Headline states the Problem in a Few Words with your Most Significant Benefit juxtaposed.

§  For example:  Are you currently losing Customers?  Learn about our System to retain & increase your Customer Base, even in a Recession!

§  Reaffirm the Problem.  Build Empathy.

§  Provide Solutions

§  Handle Common Objectives:  i.e.  experience, expertise, testimonials, articles, books, industry experts, data; confidentiality, privacy & security policies; after the sale support (this is crucial!).

§  Organized with Bullet Points:  Stick with Benefits, not the features.

§  Low Risk / Irresistibility Factor:  Take as much risk out of your offer as possible with freebees, discounts, add-ons, but don’t give it away.  Think about Guarantees, Warranties & Return Policies.

§  Build Value:  Then cost really becomes a less than or non-issue.

§  Ask for Action!  Ask for the sale and direct the customer to the next step.  Give an incentive to act now.

§  Recap Benefits:  Give them an alternative if they choose not to act and be sure to ask why.

Squeeze Page Tips

Use your Squeeze Page with the Sales Page.  An Opt-In (or choices) on the Squeeze Page leads to a specially designed Sales Page for that specific Opt-In.  Some Squeeze Page tactics and components to consider: 

Ø  Increase Customer Conversion Percentage:  Free Guide or Article; Free Consultation; Free Assessment; Free Newsletter; 30 Day Trial of Product or Member Site, etc.

Ø  Use the Opt-In Information Gained:  You can build a great database of customers that want to be marketed to by asking for their email address.  Use the database for other Product Offers if they don’t purchase; to ask why they didn’t purchase; to introduce new products and services; to provide alerts, discounts and specials; to ask for referrals; to offer affiliate programs; to get repeat business- the opportunities to Opt-In are endless!

Ø  Conversion Tips:  Position your Opt-In Box at the top; use interactive strategies (i.e. questions, survey); bundle and add options to offers; follow-up; set expectations you can deliver on; provide an option when a customer clicks out of the site.

Ø  Progression Model with Option to Buy:  I like this type of Squeeze Page Strategy.  Give a customer the opportunity to go at his or her own speed and purchase easily anytime in that process.  The tactic is to allow the customer to progress one page or step at a time to find a comfort level and then having the option to buy at anytime in the sales process.  You can offer a certain sales level as a customer ascends through the Process and moves through your ascending in price offers and packages.

Ø  Design a Qualifying Progression Model:  Separate “Browsers, Opt-Ins and Buyers” into different Strategic Target Groups with customized tactics for each group.  Basically, divide and conquer! 

Measurement

Tracking your web visitor traffic flow is absolutely vital so you can effectively and strategically increase your conversions and change strategies on the fly when a model isn’t working.  Tracking also helps you to determine very quickly what Sales Page and Squeeze Page combinations work best.  Basically, track your visitors so you can increase conversions, as well as, profitability per customer.  Define your Visitors Value so you can predictably project what it will cost you to acquire a new customer for each Sales Level. A great Free Measurement Tool is Google Analytics. 

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Search Engine Optimization Strategies

May 10, 2010 by Frank Goley, Business Consultant

I have learned over the last ten years of internet experience that Search Engine Optimization (SEO) can be an elusive and often overcharged service by “SEO experts.” So in this article I will lay out in a simple, step by step fashion how to do search engine optimization that will get your website noticed in the search engine general results. Here are some fundamental search engine optimization strategies to get you started.  

Website On Page Search Engine Optimization

Do this for your homepage and your other important pages first and then proceed to off page SEO strategies. The information should be customized to each webpage.

– URL: Use a URL that contains your most important keyword, and your subpage URL addresses should contain that page’s particular keyword phrase.

– Page Title Meta Tag: No more than 100 characters; use your most important keywords ordered in importance; don’t worry about having your company name in the title if the keywords take up all the space. 

– Page Description Meta Tag: No more than 250 characters; use all your important keywords in order of importance; describe what you do.

– Keywords Meta Tag: listed in order of importance; less is more- use relevant keywords; keyword phrases are better than single keywords or strung together keywords.

– Header Tags: Use header tags (H1,H2,H3) for your most important keywords.

– Image Alt Tags: Put in keyword descriptions for your website pictures.

– Relevant Content: Provide content based around your keywords that is helpful for your web audience. Your Home page should say briefly what you do and feature your most important keywords (products/services), then use subpages to create more content and information on each keyword subject area.

– Fast Page Loading

– Good Code

– Good, Well Organized Navigation

– Create a SiteMap XML File: Submit to Google, Yahoo, Bing and Ask.

– Have a Blog: This is a must. Blog times per week. Blog on subjects common to your keywords. Submit to the Blog Directories and Blog Carnivals.

– Create an RSS Feed for your Website and Blog: submit to RSS feed directories

Off Page Search Optimization

These strategies also provide you more web traffic and potential business (double benefit)…

– Submit your Site to the Search Engines: This is getting less important but still do it!

– Home Page and Important Subpage Social Bookmarks: Use social bookmarks to get the search engines to quickly spider / crawl your site, as well as, increase your visibility and create viral marketing. Be sure to submit to Do Follow bookmarks as well. 

– Create a Local Business Profile for Google, Yahoo and Bing: use your important keywords and choose / create as many relevant categories as possible.

– Write Articles: Write your articles around your most important keyword subject areas and submit to article and blog directories. Put two Text links to your website in the Author Resource area (link to pages on your site that are about the particular keyword subject you are writing about). In content back links from websites other than yours is one of the best SEO strategies right now.  

– Submit Your Blog to the Blog Directories and Blog Carnivals

– Submit Your RSS Feeds to RSS Directories

– Create Social Network Pages and Submit: Create a Squidoo page, Hubpage, Weebly page and Wetpaint page. Use different content for each on different keyword subject areas. Link back to your site. Use no more than 9 back links for Squidoo and no more than 3 for Hubpages- as many as you like for the others. Submit the pages to social bookmarks and submit the pages’ RSS feeds to RSS directories. Also create a LinkedIn, Facebook, Twitter and Biznik profile with links back to your site (you can also use them to generate more business and publish articles).

– Submit your Website to Internet Directories: Gain valuable back links, more traffic and more business. Make sure to submit into relevant categories and have a website description and title that uses your keywords (rotate your titles and descriptions).

– Create and Submit Press Releases: Create a press release around each of your most important keywords and submit them to press release directories over time.

– Post Comments in high PR and Relevant Blogs: Include a link to your website in your intelligent blog comment.

Important: For a brand new site, do this off page SEO over a 6 month period. For an established site, do this over a 3 month period.

If you follow these SEO tips, your site will find its way to the first page of the Search Engine rankings. However, you must give it time! Depending on your website’s current position and SEO quality, as well as, the competitiveness of the keyword, it could take as few as several weeks or several months. Either way, it is worth it!If this sounds like a lot of work, it is. But if you want to capture the massive earning power of the internet, without having to pay for very expensive Cost Per Clicks or Internet Advertising, then it is necessary.  

Be sure to check out my other internet article which goes into depth on internet marketing tactics and strategies: Cost Effective Online Marketing Strategies

ABC Business Consulting offers three levels of Web Development, Marketing and SEO to meet most business’ internet needs and budgets:

The Web SEO Package

The Web Development, Marketing and SEO Package

The Business Success Plan + Web Development, Marketing and SEO Package

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Small Business Innovation – Stay Competitive

May 7, 2010 by Frank Goley, Business Consultant

In order for Small Businesses to compete in the Global Competitive Business Marketplace, Innovation is imperative.  One factor affecting Innovation is Pressure.  Pressure from the Competition urges Small Businesses to successfully innovate and adapt.  Also, innovation can be encouraged from within a company as employees need a certain amount of pressure to jump start the creative process.  Positive and constructive pressure from the top of a company stimulates your people to creatively think outside the box.

The real conundrum is converting the creative ideas into a business practice.  This is when and where your employees need the most encouragement and positive reinforcement. As CEO you must demonstrate as much interest and commitment in new product development as you are in existing product lines.  Innovation isn’t only producing new ideas but adapting new product versions from your inventory of developed creative ideas.  We must foster environments which applies creative imagination to problems and then finding excellent solutions to those problems. 

As CEO you can foster innovation  in your Company by:

1.     Reorganizing Individual Contribution

2.     Providing a Bonus Incentive Program to reward Individual and Group innovation contribution

Innovation is mastered by being an Expert in your particular field.  Technology leadership or a commitment to know more about your field than any other company is very important toward closing the Innovation Gap.  Joint Ventures, Strategic Alliances or Partnerships can’t close the gap on their own.  It is your core competency, with the added synergism of a JV, Strategic Alliance or Partnership, which makes Innovation truly successful.  The best way to beat the competition is to sell products with technology they can’t match.  It is only through innovation and successful implementation of that innovation which allows a company to achieve true competitive advantage in the global market place.  However, this innovative product must be:

1.     Cost effective enough to earn Big Margins of 50% or more

2.     Beat the heck out of your competition

3.     Save your customers significant money

This Profit Margin must be big enough to allow for product investments to sustain your competitive advantage.  You need to be continually reinventing yourself in order to produce innovative products which are fundamentally better- you need to effectively obsolete your existing products to truly compete.

Innovation takes years to develop, yet you must bring products quickly to market to compete.  Therefore, stream lined corporate systems must be in place, so as your company structure grows, and you don’t lose the ability to innovate and subsequently market the product in a market leading fashion.  Then once in the market, you must aggressively protect the proprietary nature of that “edge” product by making aggressive utilization of Trade Marks and Intellectual Property Rights.

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The Top Businesses during a Recession and Real World Recession Tactics

May 6, 2010 by Frank Goley, Business Consultant

Top Ten Businesses in a Bad Economy

According to One Coach the following businesses tend to succeed during a recession:

1.     Business Coaching

2.     Business Networking

3.     Alternative Fuels

4.     Environmental Services

5.     Health Care

6.     Nail Salons

7.     Discount Retailers

8.     Luxury Products

9.     IT and Technology Services

10.  Credit and Debt Management

It is debatable whether Nail Salons and Luxury products truly do succeed in a recession. Item #9 in my view should be ranked higher in the list as businesses utilize technology to become more efficient and profitable during tight, recessionary periods.  #3 and 4 are great forward looking businesses, but they carry a premium and subject to positive government policy and regulations.  Just know you need to be prepared for the long haul with Alternative Fuels and Environmental Services as demand will ebb and flow directly associated to the whims of the White House and Congress.  In addition, during down economies, you will need to aggressively sell how much these businesses can save consumers and businesses money in a significant, quantifiable way, since the offering will be products and services that carry a price premium. Glad to see my business at the top of the list! Businesses find out they need a business consultant and coach during downtimes—the smart ones know this before they get in trouble!

Real World Business Recession Tactics and Strategies

Some areas which Sara Wilson keyed on in the December ’08 Entrepreneur Magazine Article,  “Trend: Economy”,  which makes a lot of sense in this Economy:

1.     A Business Idea that is Working right now:  CouponMom

a)     Stephanie Nelson started a website that teaches consumers how to save money buying groceries using coupons.

b)    2008 Revenue has doubled and the site had over 1 million unique users in July.

2.     Local Scope:  Due to financial pressures and an uncertain economic outlook, consumers are spending more time at home and closer to home.

a)     Consumers are frequenting local restaurants and entertainment establishments, which are more low key and less expensive.

b)    Instead of traveling to Disneyworld, families are utilizing “staycations”, enjoying local area parks, lakes and beaches.

3.     Green Business:  Organics are and have been exploding in growth and the outlook is very good.  People want to eat healthy and feed their family healthy food even when things are tight financially. Green conservation is another growing business niche.

4.     Web Business:  Why spend large start up dollars on a brick and mortar Business, when you can run the same or similar business from home, utilizing the internet?

a)     Web businesses are very competitive and the learning curve is significant if you aren’t familiar with web marketing techniques. 

Resource: Please consider reading my article on Online Marketing for ways to explode the growth of an online business.

Sara Wilson had another good article, “How are Franchisees Dealing?” in the January ’09 Entrepreneur Magazine that interviewed four different franchise business owners on how they were dealing with obstacles during this current economic slump:

1.     Floyd’s 99 Barbershop:  The franchisee, Jay Palmer, couldn’t find a loan for a new store.  He tried using his home and his parent’s home as collateral and no luck with banks, including trying to obtain an SBA or Corporate loan.

a.     The Solution:  Mr. Palmer found a personal investor (Angel Investor).  The investor came into the shop for a shave and a haircut when Mr. Palmer wasn’t around so he could get a good feel for the business.  He ended up investing $150,000 after seeing a steady stream of happy customers and happy, energetic employees.  This was a great move on Mr. Palmer’s part, using a track record of success and clearly showing a sharp investor the real deal behind the potential success of his future business opportunity:  great service, great product, happy customers and content, energetic employees.  In just one site visit and the positive experience with the business’ services, the investor was ready to supply the needed capital even after multiple bank turn-downs.

2.     Kitchen Solvers:  Franchisees, Carrie and John Borden Kircher, customer niche based changed.  Their customer market became price orientated, and the business offers premium kitchen and bath remodeling.  Leads dropped 19% and sales are down 25% over the last two years.

a.     The Solution:  Their solution is rebrand their vans, get new signs; increase letters to past customers; leave a gift with a customer after a job is complete; and working with their franchiser on the operational side of the business.  Ok, as a Business Consultant I am going to give my two cents on the Borden Kircher’s proposed solutions:                             

i.        Rebranding Vans and New Signage:  In my experienced opinion, this is a waste of money.  I would instead spend this money on a new Marketing Plan which concentrates on two areas:

a)     How to target higher wealth clients in the market area.

b)    How to sell price based customers on why premium services and products can save them money in the long run.  Once the new Marketing Strategies bring in profits, then it is a good time to upgrade signs and re-brand with those growth dollars.                            

ii.        Increase Letters to past clients:  Ok, but what is the purpose of a letter?  The time to ask for referrals is the day the job is completed.  When the client is happy with their new Kitchen or Bath.  A newsletter with examples of completed jobs and customer testimonials, along with a preferred customer discount coupon, may be more effective in obtaining an add-on sale with an existing customer.  A newsletter can also be a forum to introduce other services to current customers which they may not be aware, such as, having an article on the Design Services that Kitchen Solvers offers.  The most cost effective, normally highest bang for your marketing buck, are continuing sales to existing customers.                             

 iii.        Leaving a Gift Basket with a Customer Post Job Completion:  The Borden Kircher’s are looking to implement better customer service and they believe customers are looking for the “Wow” factor.  Leaving a gift is not customer service, and the wow factor should be as a result of a beautifully completed job.  A Gift Basket will get neither.  Customer Service starts at the Sales and Design Stage and continues throughout the job.  The business owners showing up on the job to check on things and talk with the client is good customer service.  Meeting with the customer in person after a job is completed to go over everything and ensure the client is happy is good customer service (and a great time to drop off the latest company newsletter and ask for several referrals).  Customer Service is showing up on the job when the client is unhappy with the contractor’s work.  This type of highly motivated customer service will create the Wow factor for Kitchen Solvers, along with a quality, premium, beautiful look in the finished kitchen or bathroom, leaving a lasting impression.                           

 iv.        Work on the Operational Side with the Franchisor:  This is one of the fantastic advantages a Franchisee can leverage:  utilizing the experience and resources of the Franchisor.  Some Operational Tips I would make as a Business Consultant:

a)     Analyze product costs and see where you can cut costs yet still retain a premium, high-end image with quality products and value added results.

b)    Work on a Supplier Business Plan which strengthens your relationship with your suppliers, tapping their assistance, experience, resources and expertise to bring better product offerings to your customers.

c)     As previously stated re-work the Marketing Plan, along with making the resulting key changes in the Strategic Plan to better anticipate future market trends and adapt operations more proactively to those indicating trends.

d)    Examine the Operational Aspects of the Business Plan to see how you can better bridge the gap between the design sale stage and the install.  Customers are more prone to pay a premium for a smooth, effective transition from concept and design to install and completion.

e)     Incorporate add-on selling into your Strategic Sales Plan for existing customers.  A happy customer is more apt to stick with the same company to continue remodeling, so be sure to have a built in process which engages customers and shows them other remodels you can accomplish for them.  Add-on selling takes very little marketing cost for a big return and ties in well with solid customer service.

f)     Have the Franchisor witness some sales and installs to see if areas for improvements can be identified.  Incorporate these improvements into your Business Plan. 

Resource:  Please check out my detailed article on  Franchising  for more information.

b.    My Best Advice:  Find a way to sell a premium product and service to higher wealth clientele and offer a product/ service which has a premium look and finish, yet appeals to price conscious customers.  Search for innovative suppliers who can help accomplish this mix.  Follow-up this new business model with strong customer service throughout all the sale and install stages.  Concentrate on a post-completion walk-through which asks for referrals and start the add-on sale process.  Follow up with a monthly newsletter which contains add-on ideas and offers a loyal customer discount.  The Borken Kircher’s have a lot of challenges in this economy, and as they said, “you can’t just sit around waiting for people to call.”  Use this rough patch as a learning experience in staying ahead of changing market trends, analyzing costs and making new plans for future success.  A premium product + great customer service + a quality install + great value = a viable business model in any economy.  Just don’t wait two years to make changes.

3.     The Melting Pot Restaurant:  The challenge Franchisee Michael Frampton was facing during the Real Estate Crash in California was establishing the restaurant in a new shopping center when 10 other centers in the area were all opening at the same time.  On top of this significant challenge, property taxes went up from $500 a month to $2,500, which meant $2000 a month cost comes straight off the bottom-line, never being budgeted for.

a.     Solutions:  Mr. Frampton shows why he is going to be a successful business owner.  Clear steps and strategies to overcome the current situation:                     

 i.        Loyalty Cards:  This is a fantastic move.  Appreciate your regular customers during the hard times, and they will keep your doors open.                    

ii.        Mass Mailing:  Targeted within a 10 mile radius as there are so many competing restaurants in the immediate area.  Targeted mailing is measurable, which is key during tough times.                   

iii.        Analyze where you are spending money and the areas which can be controlled (not necessarily cut):  Mr. Frampton actually saved $500 a month in focusing on linen costs for towels used to clean the restaurant.  He also analyzed energy cost:  when they turn on equipment and the length of time it’s used.  A third major cost area for restaurants is staffing, which Frampton cost analyzed as well.                   

 iv.        New Business Opportunity:  He started opening for lunch on Sundays.  Why?  Probably because customers come after church with their families to enjoy an upscale meal, as do the late weekend risers searching for a good brunch close to home.  One of the best analyses a restaurant can perform is looking at the average customer flow, food sales, alcohol sales and costs for each day of the week it is open to determine what days are best to be open and the reasons why.  Armed with that information, you can adjust staff schedules, open hours and food prep costs much more strategically.  Mr. Frampton apparently thinks the added costs of being open for lunch on Sunday is worth it, based on good cost analysis. 

4.     EmbroidMe:  Wendy and Todd Diskin own a franchise that specializes in promotional solutions for businesses, which includes decorating apparel and screen printing.  Their challenge has been rising costs from their suppliers.  They have experienced a 5% increase in the Cost of Goods over the last year.

a.     Solutions:                     

i.        Competitive Pricing vs. Solution Based:  The custom product industry is price competitive.  With rising costs, the Diskin’s have provided a more solution based approach so the buying decision isn’t just made on the quote.  For instance, if one of their customers is trying to increase readership, they figure out how EmbroidMe products or services can help the client achieve that goal and come up with a program to do so.  Then the decision becomes one of “risk and reward and ROI instead of price…”  Selling solutions alongside your product and service offerings is a way you can separate your company from the competition and still retain premium pricing in a price based market.                      

ii.        Continuous Marketing Software:  This program sends letters and emails so the Diskin’s can “stay in front of their customers on a regular basis without a ton of effort….”  This software program keeps the company engaged with customers, giving EmbroidMe first opportunity to make another value added sale or track how customer market trends may be changing.                     

iii.        Vendor Relations:  Leveraging a strong advantage franchises have, EmbroidMe Corporate negotiates the best pricing and strategic relationships with suppliers for their franchises.  This is a huge advantage as it is a time consuming task and volume pricing from a Global Corporate level is much more advantageous than negotiating on your own as a single business unit.  So it is apparent that although COGs has risen, EmbroidMe is still very competitive and successful, even in a recession. 

Conclusion

This article used real world examples and combined it with the business experience of a 20 year veteran Business Consultant to provide you with real world examples and strategies to use in order to start, run or adjust a new or existing business in a struggling economy.  In my article on Recession Survival Planning I discussed how it is a must and utilizes good Strategic Planning, Diversification Techniques, Contingency Planning and Cost Management.  In another article I discussed various Recession Finance Techniques for your business which are particularly good during a Recession, which include Networking, Supplier Finance, Lease Finance and Local Business Loans.  For more detailed information on Alternative Finance Strategies for Businesses, please refer to my article, Funding Sources for your Business.  To conclude in this article, we identified certain types of businesses which excel in an Economic Downturn and why they are successful.  Our best advice for starting or operating a business during Recessionary times is as follows:

1.     This Recession will have an impact for at least 3 years.  So keep that in mind when planning for your business.

2.     Track record, Experience, Niche Market Identification and Cash Flow are keys in raising funds for your business.

3.     Solid, Comprehensive Business Planning, along with realistic, accurate Market Planning and Financial Forecasts are very critical during challenging economic times.  An effective Strategic Plan is integrally important in bridging the gap between a Marketing Strategy and Realistic Financial Forecasting. 

4.     Out of the box thinking:  For Brick and Mortar Companies, key on strong local areas and/or utilize the web to efficiently bring a product or service to the market.

5.     Price Competitiveness becomes less important if you sell value-added business solutions to your customers and have tight controls on costs. 

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Business Finance Tactics in a Recession

May 5, 2010 by Frank Goley, Business Consultant

During tough economic times, Finance is a huge challenge for business owners.  In the “Going Forward” section of the January ’09 Entrepreneur Magazine, Mark Hendricks quotes some sobering statistics:

Ø  During the Second Quarter of ’08, 65% of bank senior loan officers stated they recently tightened lending standards for small businesses.

Ø  In August ’08, 49% of business owners reported cutting back and by October that number grew to 69%.

Ø  Sales Growth for businesses in all sectors fell from an 8% average increase over the last five years to 6% for the year ending October ’08.

Our best advice to meet the challenges is have a well developed and implemented Business Plan and Financial Strategy which proves your Cash Flow Model and determines which financial sources and structures fit that Model.  With your Funding Business Plan, Loan Package and Investment Overview in hand, here are some real world funding options and strategies to consider when Lenders’ purse strings become increasingly hard to access:

1.     Networking:  Increasing your Networking activities through morning executive breakfast events, trade associations, Chamber of Commerce events and Rotary/ Kiwanis/ Lions Groups can be a great way to find suitable, local, private money.  Local investors are much more approachable in hard times as they have a connection and understanding to the area and your track record.  Other business owners in these groups, associations and events can be extremely helpful in finding suitable private money.

2.     Supplier / Trade Finance:  According to Rosalind Resuick, CEO of Axxess Business Consulting, no outside party has a bigger interest in your company’s success than your trade partners and suppliers.  Having your supplier as an Equity Partner can be very advantageous when you are having difficulty making payments or want to quickly develop a new market.  The participating Equity Stake is assigned to your past trends, present and future orders.  Start-up Consultant, Joe Fulvio, suggests your Business Plan “show not only a direct return on investment, but also the value of future business to be gained”.  By making your supplier a partner in your business, the supplier is better suited to understand your Finance needs

3.     Lease Finance:  When times are tough and your cash is tightening, Leasing can be the answer.  Small deposit, lower payments and flexibility are often associated with Lease verses Buy Terms.  At the end of the lease, you can easily upgrade equipment and roll into the Lease Payments so your out of pocket costs are much smaller than a typical finance loan. 

4.     Community Bank Loans:  Amy Loera, owner of Tio’s Mexican restaurant chain, was denied at nine different banks, for a loan to open a new restaurant, although she ran a very successful business.  These Lenders cited the Nation-wide downturn of restaurant sales due to the current recession as the chief reason for the loan declination.  There is no doubt a year ago, these banks would have lent to her.  Instead of throwing in the towel, Ms. Loera turned to a local, community lender, Arrowhead Credit Union, and she was approved for a $643,000 loan.  What was the difference?  The Credit Union was based in her business region, and she could make a strong case for the health of her restaurant chain. 

Reasons Ms. Loera cited for her success in obtaining her expansion loan:

1.     Low overhead costs

2.     Reasonable Prices

3.     Family-Style restaurants picking up the slack from people by the Fancier establishments in the area.

4.     Smaller, localized lenders are typically in better shape during an Economic Downturn

5.     Community Banks are more cognizant of the local economy’s health and vitality

6.     Larger / Regional / National Banks are more reliant on Credit Scores and cookie cutter Applications.  Local Banks rely more on a Business Plan.

7.     Niche Market:  Suburban market that likes an affordable meal at the end of a busy day

8.     Historical Financials showing track record

9.     Debt-free

10.  12 month Realistic Projection for the new restaurant

11.  Comprehensive Business Plan; every detail about the business

12.  Received approval from the Credit Union due to:

a.     Experience

b.    Existing locations cash flowing well

c.     Affordable meals in a recessionary environment

d.    Detailed, well-thought-out Business Plan

The Inside Story:  What the Local Bank Looks for:

1.     Not Credit Score Driven

2.     Look behind the scenes of the business

3.     Cash Flow is Key:  An important indicator of the ability to pay off the loan.

4.     Believable, forward-looking Cash Flow Projections for the new business.  Realistic Financial Statements.

5.     Provide Best & Worst Case Scenarios on your Financial Projections

6.     Small, Community Banks assess a business loan on a case by case basis.  This is a huge advantage over Regional Bank Loan decision making, especially, in an economic down-turn.

7.     In recessionary times, certain industries will be hit harder than others, like Construction Companies or Auto Dealerships; therefore, it is very important to have a well developed Business Plan and a forward looking Strategic Plan that includes a well researched 12-18 month industry outlook, based upon a believable Marketing Plan.

8.     Small Bankers can see successful pocket areas in a struggling local economy.  These pocket areas often have a Strong Niche Marketing Offering

9.     Financial problems are best disclosed to the bank early on so a mutual solution can be implemented

10.  Small Banks do loan to Companies showing past financial “hiccups” if they can show they were proactive and overcame the issue

Resource: For comprehensive information on Supplier Finance, Trade Credit, Lease Finance and Bank Finance, please see my article on Business Funding Sources.

In my next article, I will review what businesses do well in a recession and provide more recession business tactics so you can succeed, despite this lousy economy.

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Small Business Recession Tactics

May 4, 2010 by Frank Goley, Business Consultant

We are in a pretty bad recession.  Should you open a new business?  Should you be in the small business capital market right now?  The simple answer is YES! This blog post gives you real-time situational advice on how to be successful during a tough economic times.

Survival Planning

Ed Hess, author of “So You Want to Start a Business?  8 Steps to Take Before Making the Leap”, says the first step is to “analyze why you’re in trouble, why you’re losing customers or why customers aren’t paying you fast enough.”  I can’t agree more.  You need to rework your Company’s Strategic Plan, Customer Plan and Supplier Plan to come up with a Survival Plan to cash-in on the opportunities a Recession provides.   

So how can you increase or maintain Cash Flow in a down Economy?

1.     Diversification:  Dan Leader, Owner of Bread Alone, a wholesale and retail bakery with three outlets, used diversification to maintain his $7 Million in Annual Revenue.  One third of the business is targeted on Retail Stores, one third on wholesale distributors and the other third concentrates on Mail Order and On-line Sales.  This way if one sector is hit hard in an economic downturn, the business has two other Sectors to pick up the slack.

2.     Contingency Plans:  Just like you have an Emergency Fund in any good Personal Financial Plan, you should establish an Emergency Fund for your Business.  Mr. Dennis Ceru, adjunct professor, Entrepreneurship and Business Strategy, Babson College, recommends planning for “rainy days”, putting aside 3 to 6 months operating capital and salary.  Include in your Business and Strategic Planning an Emergency Plan for cutting costs.  Another option during a down economic period is to send out invoices the day of a sale with cash discounts for early payment, say within a week.  Waiting 30 days to send out invoices, during tight times, can be a strain on cash flows.  Managing Cash during a downturn is crucial so your Budgeting Process in your Company’s Strategic Plan is vital.  Other strategies could involve leasing verses buying or hire part-time labor verses full time employees.  You just need to survive until things turn around, and you can implement recession strategies.

Cost Management

Cost and Cash Management is crucial during tough economic times.  Here are some great Recession strategies to employ:

1.     Expand your business into profitable areas without needing additional capital:  Dan Leader of Bread Alone, a New York wholesale and retail bakery, sets aside one to two days a week to make sales calls on new customers that have multiple locations, which can yield $100,000 in annual business.  Mr. Leader presented new product offerings to Whole Foods, Zabars and the like which generated a surge in large orders.

2.     Weed out Costly Customers:  Analyze your Customers’ profitability, create a “perfect customer” profile and concentrate on that customer type.  This will help you to be more profitable on a per customer basis, which is much less of a strain on Company cash flows during hard economic times.  Concentrate on higher net profits per customer verses high volume sales with less profitable customers.

3.     Examine your Technology Costs: Technology is key to running an efficient business but make sure you only have what you need for a good price during recessionary periods.  Heavy technology costs are hard to justify when you are fighting to retain and gain customers.  After analyzing the effectiveness and necessity of available technology, negotiating the terms of delivering the technology which can be met and sustained by your company.  Low cost per acquisition unit, high unit profitability and platform flexibility are key factors to keep in mind when assessing your Technology Plan.

4.     Poor Employee Performance during tough economic times can’t be ignored.  Ensure you have a suitable Performance and Control Mechanisms in place to proactively manage your human assets.

5.     On the flip side, retain your talented people even though they may be expensive.  Experience prevents mistakes, which can be very costly.  Your most expensive employees to hold on to should be your most productive ones.  They can pick up the slack during company cut-backs.

6.     Analyze the payoff of your Marketing Dollars.  What specific strategies are paying off?  At what profitability?  What is the ratio between marketing dollars spent and the resulting unit / customer profitability?  Exploit your high profitability areas and refrain from generalized Marketing Strategies.  Analyze your Marketing Plan to determine the best target, niche markets and the most profitable methods of selling to those targets.

7.     To retain those highly talented, skilled, experienced people in recessionary times, you must continue to offer good benefits.  Don’t cut your benefits to save on costs and expect your best people to stick with you when things are tough.

Chris Pentilla’s Article, “Employee Benefits in Today’s Economy”, in the January ’09 Entrepreneur Magazine, gave good tips in retaining key employees:

1.     Provide Breakfast at Staff meetings

2.     Lunchtime training Sessions

3.     Presenting employees CASH bonuses for meeting company goals

4.     Employee cost-shared in-house day care

5.     Matching Employee 401(K) Contributions even during business slow periods

6.     Company principals tell the employees the Truth, sharing information about the Company’s Budget so Employees understand how they can positively affect the bottom-line.

7.     During tough economic times a business owner may have to scale back perks but do it with the involvement of company employees

8.     Understanding how employees will react to changes in perks or benefits is key to a good Company Communications Plan

9.     Offer Discount programs on a range of consumer goods for employees to offset benefit cuts the company has to make, such as having to increase the Co-pay on an Insurance Policy

10.  Make a strong link between Perks and Performance:  Work flexible hours; work-life balance initiatives; work at home, telecommute; and giving more responsibilities to a high achiever are some ways a Company can offer performers unique perks which they have earned.

11.  Mentoring and training programs

12.  Recognizing Volunteer work and endorse a company-wide volunteer event or cause

13.  Strong ties with the Community

14.  Gas discount cards

Refrain from Across the Board Cost Cutting

Across the board Cost Cutting is a desperate measure.  Effective Cost Management should be a day to day tool you employ in your Company’s operations.  When times get tough, the Cost Management System you have in place will pay off large dividends, while making you very profitable during boom times.  Cost Management should be an integral part of your Company’s Strategic Plan, Product Development Plan, Marketing Analysis and Strategic Plans. 

With effective Survival and Cost Management Plans and Systems in place, your Company will be well situated to cash in on the limited availability of Business Capital in the Lending Marketplace.  Tough economic circumstances really tighten lenders’ purse strings, so it is important to concentrate on Funding Strategies which can be successful in such conditions, which is where I will pick up in my next blog post.

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